Shipping & Return Policy
Shipping costs:
Before placing your order, please click here to check that parcels can still be delivered to your location. This is a fast paced and constantly changing situation, so we strongly recommend that you keep an eye out for further updates by the courier services we use, as well as your country’s government.
However, international tracked and untracked post may be subject to delays or restrictions. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections), changes in delivery procedures in the destination country (e.g. quarantine or other protective measures) and more.
- For the latest updates by Royal Mail, please see here.
- For the latest updates by DPD, please see here.
- For the latest updates by Deutsche Post please see here.
- For the latest updates by DHL please see here.
- For the latest updates by USPS, please see here.
Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
Please ensure that your address is correct at checkout.
Any failed deliveries will be cancelled.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
Where Is My Order Or Has It Been Dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
- Check your junk/ spam folders
- Search your email for team@aflete.com, HARDBODY, your order number, name of items purchased.
Why Is My Item Taking Longer Than Specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My Order Has Been Dispatched And Not Arrived?
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
My Tracking Number Is Not Working Or Saying Pending?
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.
Return Policy
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase